Frequently Asked Questions

VerifierHub is an anti-scam solution that engages a pre-vetted resident of a country to ascertain the legitimacy of a fellow resident involved in an international transaction.

The users are the Client, the Verifier & the Suspect in three categories:

• Client: Requests and pays for verification of a suspicious individual or business.
• Verifier: A pre-vetted and pre-trained person to carry out verification processes.
• Suspect: The person or entity of suspicious activities.

Most Cybersecurity firms use digital and AI operations to combat scams, while VerifierHub engages more human intelligence. At VerifierHub, AI is better utilized with well-trained operators.

As of October 2024, VerifierHub has over 200 trained verifiers from the seven continents of the world and still counting.

VerifierHub carried out a thorough identification and due diligence checks on all verifiers before onboarding. Such checks include Identity card check, Liveness check, CV verification, etc.

Each verification report comes with a minimum of 3 solid evidences that can be further confirmed online by the client. However, we do not give 100% accuracy of report.

Yes, they are. All personal documents are handled by our reputable partner, Faceki.com. Faceki holds a variety of data Compliance and Cyber Security certifications which include (QG) Quality Guild Management Standards – GDPR compliance certification, PCI Security Standards Council’s (PCI DSS). More details at faceki.com/privacy-policy/

Our payment processing provider- Stripe is top-notch as all information associated with financial accounts is encrypted in transit and at rest. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. More details at - stripe.com/legal/privacy-center

For instance, the verifier can call the suspicious person on phone to request for a video call. While the video call is going on, the verifier will initiate some popular stories on local politics, sports, food, music, shopping malls etc. just to verify the identity and location of the suspect. If the suspect can’t flow well in the conversation, that’s a red flag (and likely a scammer). Another effective verification process is the face-to-face fact-checking meeting with the suspect in safe places like the mall, bank, police post, eateries etc. Obviously, no scammer will sail through these processes especially when he knows the caller is also based in same country.

The pricing is quite reasonable as the basic category starts at $30 per scam detection. More on pricing can be seen at – verifierhub.org/pricing

VerifierHub carries out routine training of verifiers and these trainings are presented by seasoned speakers in the online fraud prevention industry. Highpoints of the recent training are:

• Tracing the source of email using AI
• Detecting an email IP masked by VPN or Proxy
• Detecting a doctored document
• Revealing the real identity of the scammer
• Revealing the actual location of the scammer
• Phonecall fact-checking strategy
• Safety tips on face-to-face meeting

VerifierHub is located at La Mirada, California and best way to contact them is via email: info@verifierhub.org.

They are located at the bottom of the homepage of VerifierHub’s website.

Averagely, the verification process takes 48 hours. However there are some instances (such as face-to-face meeting, multiple suspects’ investigation) where the duration may skid a couple of days beyond the average timing.

As a client, you have to pay before service. Nevertheless, the paid fee will be escrowed internally and only released to verifier when the client accepts the report satisfactorily.

Refund policy depends on the success or failure of the investigation. If the verifier fails to complete the process successfully, a full refund will be issued. But if the client decides to cancel the request, no refund will be issued as the fee is escrowed.

Sure, there is a one-off free trial for individual clients and 7(seven) days free trial for corporate client

. Not at all. Verifiers are limited by statutory authority and restrict themselves to gathering of evidences to verify the status of a suspicious individual or company. On the other hand, the LEA have a broader authority to enforce laws, arresting and prosecuting suspects where necessary.

No, Private investigators carry out undercover investigations while investigations by Verifiers are open as it is mandatory for the clients to pre-inform the suspects of an imminent investigation by an independent body.

No. Verification report and evidences should not be tendered in court as they are simply cautionary report to guide clients in making an informed decision. However, should the client want a comprehensive report with evidences to be tendered in court, VerifierHub’s international lawyer can handle that for an additional fee.

VerifierHub leverages the over 200 representatives (Verifiers) from all over the globe to tackle these challenges as the verifiers are conversant with the languages and legal systems of their countries and neighbouring countries. Moreso, VerifierHub gets updates from these verifiers on changes in laws and traditions of their countries, so operations can be adjusted to comply accordingly.

It is absolutely not possible for a scammer to sail through all verification processes , especially the liveness test & face-to-face fact checking meeting.